EERA Refund and Exchange Policy

Refund

CHANGE OF MIND

If you have changed your mind, we may offer you an exchange or refund provided that:

  1. The items are returned within 14 days of purchase;

  2. The item is returned in saleable condition. That is the item is unused or unworn, in the original sealed packaging, tags attached, the item must not be broken or tampered with, the manual and accessories are included;

  3. A valid original invoice must be presented.

If you wish to return an item back to Elliott Engineering, you are required to pay for all associated shipping costs.

 

Damaged or Faulty Goods:

  • We recommend you immediately inspect any goods purchased, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

  • If your order arrives damaged, the quickest way to resolve the issue is to contact us via phone on 0437624880

 

Shipping Costs

·       If you wish to return an item back to EERA, you are required to pay for all associated shipping costs, once we have received and assessed the item you will be issued a refund within 5 business days. 

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EERA

20 Albert Street, Warrnambool 3280

0437 624 880

www.eera.au